Catch the churn signals weeks before the churn call.
Most churn goes quiet before it goes official. Parsley reads every customer conversation and tells you which accounts are drifting, while there's still time to act.
Frustration rising over the SSO rollout slip. The fix date you promised is now 4 days past.
Quiet for 12 days with the renewal six weeks out. Worth breaking the silence this week.
They asked about adding two more teams. Seat expansion worth raising.
Every account, its trend, and what's driving it.
Health read from what customers actually say, not logins and clicks, with a trend and a written status per account, current the day it changes.
Every way an account moves, watched.
A few examples of the kinds of things it can track across your accounts.
“Still waiting” twice in two days.
“The new dashboard is a hit with our team.”
12 days of silence from a chatty account.
Open 6 days without resolution.
Six weeks out, no touchpoint.
“We want to add two more teams.”
Same-day to three days.
Your champion just left the company.
Every commitment, from the call where it was made to the day it closes.
Promises in both directions, detected automatically and tracked with age. Nothing lives in someone's memory.
QBR prep is one question.
Ask for the prep and get the relationship's real state: trend, open commitments, what to lead with. The full brief comes attached, ready before the meeting.
The short version: lead with the SSO fix. It's the open wound. Sentiment is at its year-low with the renewal six weeks out, but the year's record is strong: adoption up 40%, every escalation closed inside a week. Full brief attached.
GmailEXTENSION
Slack@PARSLEYIt drafts your replies in Gmail and Slack.
Customers ask, escalate, nudge. Every reply needs the history. The Gmail extension drafts beside the open thread from the whole relationship, and @parsley does the same in Slack, privately or in the shared channel. You review and send.