Privacy Policy

1. Definitions

• "Account" refers to the primary means of accessing and using our Services.
• "Client" means the legal person or entity establishing an Account to receive access to Services as identified in the sign-up process.
• "Client Data" means any information processed by Client through our Services. Client Data excludes Parsley Materials.
• "Parsley Materials" means the visual interfaces, graphics, design, systems, methods, information, computer code, software, services, "look and feel", organization, compilation of the content, code, data, algorithms, models and all other elements of our Services.
• "Personal Data" means any information relating to an identified or identifiable natural person.
• "Public Area" means the area of the Website that can be accessed by both Users and Visitors without needing to log in.
• "Restricted Area" means the area of the Website that can be accessed only by Users and where access requires logging in.
• "Services" has the same definition as in our Terms of Service.
• "User" means an individual to whom Client grants rights and privileges to use the Account on behalf of a Client.
• "Visitor" means an individual other than a User who uses the Public Area but has no access to the Restricted Area.

2. Roles & Responsibilities

This section outlines Parsley's roles and responsibilities concerning the processing of Personal Data:

2.1 Parsley as a Data Controller:

This Policy describes Parsley's practices when we act as a data controller. As a data controller, we determine the purposes and means of processing your Personal Data. This includes data collected directly from you, such as when you sign up for an Account. It also covers data collected automatically, such as through cookies and tracking technologies. Our responsibilities include ensuring the lawfulness, fairness, and transparency of data processing and safeguarding your rights as a data subject.

2.2 Parsley as a Data Processor:

For Client Data, Parsley acts as a data processor on our Client's behalf, processing such information solely under the Client's direction and for the purpose of providing the Parsley service. Our Client remains the data controller for that information.

This includes processing Client Data according to the Client's instructions, ensuring data security, and assisting Clients in fulfilling their data protection obligations. We do not own, control, or direct the use of Client Data stored or processed through our Service. Only the Client or User has the right to access, retrieve, and direct the use of such Client Data.

2.3 Data Subjects and Client's Responsibilities:

If you are a data subject seeking to exercise your rights (such as access, rectification, deletion, etc.) regarding Personal Data processed by a Client, please contact the Client directly. The Client, as the data controller, is responsible for handling such requests according to applicable data protection laws. Parsley processes Client Data solely on behalf of our Clients and according to their instructions. We are largely unaware of the specific data stored by Clients and do not directly access such data except as authorized by the Client or as necessary to provide our Service.

For any questions or further clarification on these roles, please contact our Data Protection Officer at privacy@useparsley.ai.

3. The Information We Collect

We collect different types of information from or through the Service, including, but not limited to, the methods summarized below.

3.1 Information You Provide Directly to Parsley:

Account signup: When you sign up for an Account to access our Service, we may ask for information, like your name, contact number, business email address, company name and country, to complete the Account signup process.

Interactions with Parsley: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, to improve our interactions with you and other customers.

3.2 Automatically Collected Information

Information from browsers, devices and servers: When you visit our Website, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about Visitors to our Website.

Analytics tools: We may also collect Personal Data or identifiers assigned by analytics or visitor insight tools, which help us understand how visitors interact with our site and where they come from.

3.3 Information We Collect from Third Parties

Signups using federated authentication service providers: You can log in to the Service using supported federated authentication service providers, such as Google. These services will authenticate your identity and give you the option to share certain Personal Data with us, such as your name and email address. You should check your privacy settings on each integrated service to understand what information that integrated service makes available to us and make changes as appropriate. Please review each integrated service's terms of use and privacy notices carefully before using their services and connecting to our Service.

Information we share with third-party service providers: In order to provide, maintain, and improve the Service, we may integrate with certain third-party service providers. These integrations allow us to access, transmit, or process Client Data on your behalf (for example, to enrich records, enable AI-powered features, or synchronize with external systems).

We only share the minimum necessary information required for these integrations to function and take steps to ensure appropriate contractual, technical, and organizational safeguards are in place. These providers act as our service providers or subprocessors and are required to process data only as instructed by Parsley and in compliance with applicable data protection laws.

Cookies: Information about how you use our website is collected automatically using "cookies". Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. Some cookies may be set by third-party services that help us analyze traffic patterns, improve performance, or understand which organizations or regions are interacting with our site. You can adjust your browser settings to manage or block cookies as you prefer.

Information from social media sites and other publicly available sources: When you provide feedback or reviews about our Service, interact, or engage with us on marketplaces, review sites or social media sites, such as Facebook, X (Twitter), LinkedIn and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our Service, better understand User reactions and issues, or to reproduce and publish your feedback on our Website. We must tell you that once collected, this information may remain with us even if you delete it from these sites. Parsley may also add and update information about you from other publicly available sources.

3.4 Sensitive Personal Information

Parsley does not intentionally collect or store sensitive personal information such as credit card numbers, government-issued identification numbers, health information, or similar categories of data. Users should not include this type of information in communications sent through Parsley or connected third-party services. If sensitive personal information is inadvertently transmitted, Parsley processes such information only as necessary to provide its services in its capacity as a data processor, applies appropriate technical and organizational safeguards, and may redact or delete the information to minimize risk.

4. How We Use the Information We Collect

We use the information that we collect in a variety of ways to provide the Service and operate our business, including but not limited to the following:

4.1 Operations

We use the information to operate, maintain, enhance and provide all features of the Service: To set up and maintain your Account and to do all other things required for providing our Service. This includes enabling client contact management, client alerts, digests and and chat features. To provide customer support and to analyze and improve our interactions with Clients and Users. To develop new features, integrations, and improvements to the Service over time.

4.2 Service Improvements

We use the information: To understand how Users use our Service, to monitor and prevent problems, and to improve our Service. To analyze trends, administer our Website, and track visitor navigations on our Website to understand what Visitors are looking for and to better help them.

4.3 Communications

In addition to the purposes mentioned above, we may use your information for the following purposes: To communicate with you (such as through email) about products and materials that you have downloaded and services that you have signed up for, changes to this Policy, to the Terms of Service, or other important notices. To keep you posted on new additions to our Service, upcoming events, offers, promotions and other information that we think will be of interest to you. To ask you to participate in surveys or to solicit feedback on our Service.

4.4 Aggregate Statistics and Analytics

We may collect statistics and behavioral data about visitors to our Website, including geographic trends, referral patterns, and visit frequency. This may involve the use of analytics or third-party tools that assist in understanding user behavior and improving our services.

We may use this information to expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.

We may use this information to monitor and improve marketing campaigns and make suggestions relevant to the User. This includes (i) retargeting Users interested in our Service, (ii) identifying and engaging new audiences similar to our high-value Clients, and (iii) ensuring that Clients who have completed actions like purchases do not receive irrelevant advertisements.

4.5 Legal Bases for Processing Personal Data (for United Kingdom and European Economic Area and Other Relevant Jurisdictions)

If you are an individual in the United Kingdom, the European Economic Area (EEA), or in another relevant jurisdiction, we collect and process information about you only where we have a legal basis or bases for doing so under applicable laws. This means we collect and use your Personal Data only where: We need it to operate and provide you with our Service, customer support and personalized features; It satisfies a legitimate interest of Parsley (which is not overridden by your data protection interests and rights), such as to protect the safety and security of our Service and Users, for research and development, to provide information to you about our Service that we believe you and your organization may find useful, to monitor and improve marketing campaigns and to protect our legal rights and interests; You give us consent to do so for a specific purpose; or We need to comply with a legal obligation.

Where we rely on legitimate interests to process your Personal Data, you can object to that processing as described below under "Data Rights". In response to your objection, we will stop processing your information for the relevant purposes unless we have compelling grounds in the circumstances or the processing is necessary in the context of legal claims. Parsley may also process other information that constitutes your Personal Data for direct marketing purposes and you have a right to object to Parsley's use of your Personal Data for this purpose at any time.

Where we rely on consent to process your Personal Data, you can withdraw consent at any time as described below under "Data Rights".

4.6 Additional Limits on Use of Your Google User Data

Parsley uses Google OAuth to enable users to securely connect their Google accounts (including Gmail and other Google Workspace services) in order to enhance Parsley's client communication and productivity features.

When you connect your Google account, Parsley may access Gmail message data, including message subject lines, message bodies, recipient information (To/From/CC/BCC), and related metadata, but only for messages associated with client contacts configured in Parsley. This information is used exclusively to provide the functionality you have opted into, such as client alerts, digests, and chat features.

Parsley's use of information received and Parsley's transfer of information to any other app from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We do not use Google user data to develop, improve, or train generalized AI or machine learning models.

We do not sell or lease data obtained through Google APIs to third parties.

You may revoke Parsley's access to your Google account at any time through your Google Account Security Settings.

5. To Whom We Disclose Information

We will never rent or sell Personal Data to anyone.

Parsley discloses Personal Data only to those employees, contractors, third parties and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services on our behalf, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, third parties and affiliated organizations may be located outside of your home country; by using Parsley's services and website, you consent to the transfer of such information to them.

5.1 Sub-Processors

We may use trusted third-party service providers ("sub-processors") to help us provide, secure, and maintain our services. All sub-processors are bound by appropriate confidentiality and data protection obligations.

5.2 Data Protection

We take all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of Personal Data.

In the event of a security incident involving Personal Data, Parsley will notify affected parties in accordance with applicable law and contractual obligations.

5.3 Law Enforcement, Legal Process and Compliance

We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. We may make such disclosures without notifying you, as we determine in our sole discretion. We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others, or (iv) comply with applicable law.

5.4 Change of Ownership

Information about Users and Visitors, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

6. Minors and Children's Privacy

Our Service is not directed to nor intended for children under the age of 18, and we do not knowingly collect Personal Data from children under the age of 18. If you are under 18 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Data has been collected on the Service from persons under 18 years of age and without verifiable parental consent, then appropriate steps will be taken to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has obtained an Account on the Service, then you may alert us at privacy@useparsley.ai and request that we delete that child's Personal Data from our systems.

7. Data and Retention

We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information from our system. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honor your request.

We retain client communications and related personal data for as long as your account remains active or as needed to provide our services.

8. Data Rights

8.1 Your Rights with Respect to Information We Hold About You as a Controller

Right to access: You have the right to know which data we hold about you (if any).

Right to data rectification: You have the right to require corrections to your Personal Data in case they are inaccurate or incomplete.

Right to data deletion: You have the right, under certain conditions, to request the deletion of your Personal Data, including in situations where the processing of your Personal Data is no longer necessary for the purposes for which it was collected, or if the processing of your Personal Data was based on your consent, you wish to withdraw your consent, and there are no other grounds for processing your Personal Data.

Right to restriction of processing: You may also have the right to request to restrict the use of your Personal Data in certain circumstances, such as when you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability: You have the right to transfer your Personal Data to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or on the basis of contract and by automated means.

Right to object: You have the right to object to the use of your Personal Data in certain circumstances, such as when the processing is based on legitimate interest and in the use for direct marketing.

Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. The contact details of EEA supervisory authorities are available here and of the UK ICO here.

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Service. If you wish to access or amend any other Personal Data we hold about you, you may contact us as set forth in the "How to Contact Us" section. At your request, we will have any reference to you deleted or blocked in our database.

8.2 Opting out

To comply with data protection regulations and ensure your privacy, Parsley provides you with the following options to opt out of different data processing activities:

Marketing purposes. You may opt out of receiving newsletters and other non-essential messages by using the "unsubscribe" function included in all such messages. Please note that you will continue to receive essential notices and emails, such as Account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment-related emails.

Navigation Information. We and our service providers may use cookies, pixels, and similar technologies to collect information about your use of the Website, including analytics and usage data. You may also opt out of certain analytics services by using applicable opt-out tools provided by third parties. For example, you may opt out of Google Analytics, by using the Google Analytics Opt-out feature. You can disable browser cookies before visiting our Website. However, if you disable browser cookies, you may not be able to use certain Website features properly.

Lastly, you can always opt out of certain communications by reaching out to privacy@useparsley.ai.

8.3 Information processed on Parsley Client's behalf

Parsley has no direct relationship with the Client's customers or third parties whose Personal Data it may process on behalf of a Client. An individual who seeks access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to the Client or User they deal with directly.

Parsley Clients can delete, amend or block access to Personal Data inside the Parsley application, or by contacting privacy@useparsley.ai.

If you would like to exercise these rights or understand if these rights apply to you, please send an email to the address identified above.

9. Third-party links

Our Website may contain links to other websites provided by third parties not under our control. When following a link and providing information to a third-party website, please be aware that we are not responsible for the data provided to that third party. This Policy only applies to our website and its subdomains.

10. Privacy Policy Changes

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available through the Service and indicate the latest revision date. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.

11. How to Contact Us

Please contact us if you have any questions about our Policy, your Personal Data, or your consent choices, by emailing privacy@useparsley.ai.